Refund policy

Return and refund policy of L'Adele Limited
Last updated: 4 October 2026

At L'Adele, every set is handmade. We want you to be happy with your order. Below you can read how returns and exchanges work.

1. Time to change your mind (right of withdrawal)

You have the statutory right to withdraw from your order within 14 days of receipt, without giving a reason. Register your return within this period through our returns portal: enter your order number and email address, choose the set and the reason, and once we have approved your request (within 1 working day) you will receive the return label and all the steps by email. After you have registered your return, you have 14 days to send the product back to us. If registering through the portal does not work, you can also email support@ladeleofficial.com and quote your order number.

2. Conditions for returns

To qualify for a full refund, your return must meet the following conditions:

the product is unworn and unused and shows no signs of use, wear, alteration or adhesive residue;
the return is complete: in its original packaging, including all accessories supplied with it, such as the adhesive tabs, nail file, cuticle pusher and alcohol wipes;
the product is, for reasons of hygiene and resale, suitable for reassessment.

3. Assessment and loss in value

We check every return on receipt for signs of use and completeness. You may examine the product the way you would in a shop; if you go beyond that, we will deduct the resulting loss in value from your refund. Because press-on nails are a hygiene product, the loss in value for worn or used nails can be up to 100% of the product value.

If a return is refused (in whole or in part) for this reason, you can choose to have the product sent back to you at your own expense. If you do not take up this option within 14 days of our assessment, the product will be destroyed.

4. Items that cannot be returned

Products that are personalised at your request or made to your specifications (for example a custom design or specifications that differ from our standard range) are excluded by law from the right of withdrawal.

5. Return costs, exchanges, store credit and refunds

Sending a return costs €4.95, in every country we deliver to. If you pay in another currency, the fixed amount shown in the returns portal applies: CHF 4.90, GBP 3.95, USD 5.95, CAD 7.95, AUD 7.95, DKK 39, SEK 55, PLN 19.90 or JPY 900. When you register your return, the portal shows you how to pay this amount: you either pay it there, or we deduct it from your refund. You will receive the return label by email after we have approved your request. If you live in the United Arab Emirates or Saudi Arabia, please email support@ladeleofficial.com and we will arrange your return or exchange personally.

Exchange for another size. Is the size not right? Register the exchange within 14 days through the returns portal and tell us which size you need. You only pay the €4.95 for the return label; we send the new set to you free of charge as soon as your unused set has reached us.

Store credit with 10 percent extra. If you choose store credit in the portal instead of a refund, you receive the amount to be refunded as credit plus 10 percent extra. The credit can be used across our whole shop. A refund to your original payment method is always possible; the choice is yours.

Refund. Approved refunds are paid back to your original payment method, at the latest within 14 days after we have received your return. Depending on your bank or payment provider, processing can take a few working days.

6. Faulty, damaged or wrong products

Have you received a faulty, damaged or wrong product? Please do not report this through the returns portal. Contact us as soon as possible instead, preferably within 3 days of delivery, at support@ladeleofficial.com, with your order number, a description of the problem and clear photos of the product and the packaging. We will then offer you a replacement, a suitable solution or a (partial) refund. In that case we will of course cover the shipping costs. Your statutory warranty rights always remain fully in force.

7. Contact

L'Adele Limited
Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong
Business Registration Number: 79654315
Email: support@ladeleofficial.com

Nothing in this policy limits the rights you have as a consumer under applicable law.

Size	Thumb	Index finger	Middle finger	Ring finger	Little finger
XS	14 mm	10 mm	11 mm	10 mm	8 mm
S	15 mm	11 mm	12 mm	11 mm	9 mm
M	16 mm	12 mm	13 mm	12 mm	10 mm
L	17 mm	12.5 mm	13.5 mm	12.5 mm	11 mm

Size	XS	S	M	L
Thumb	14	15	16	17
Index finger	10	11	12	12.5
Middle finger	11	12	13	13.5
Ring finger	10	11	12	12.5
Little finger	8	9	10	11

Size	Thumb	Index finger	Middle finger	Ring finger	Little finger
XS	16 mm	13.7 mm	14 mm	13.7 mm	12 mm
S	16.2 mm	14 mm	14.3 mm	14 mm	12.4 mm
M	16.7 mm	14.3 mm	14.6 mm	14.3 mm	12.6 mm
L	17.2 mm	14.6 mm	15.1 mm	14.6 mm	13.7 mm

Size	XS	S	M	L
Thumb	16	16.2	16.7	17.2
Index finger	13.7	14	14.3	14.6
Middle finger	14	14.3	14.6	15.1
Ring finger	13.7	14	14.3	14.6
Little finger	12	12.4	12.6	13.7

Size	Thumb	Index finger	Middle finger	Ring finger	Little finger
XS	14 mm	11 mm	11.5 mm	11 mm	8 mm
S	15 mm	11.5 mm	12 mm	11.5 mm	9 mm
M	16 mm	12 mm	12.5 mm	12 mm	10 mm
L	17 mm	12.5 mm	13 mm	12.5 mm	11 mm

Refund policy

1. Time to change your mind (right of withdrawal)

2. Conditions for returns

3. Assessment and loss in value

4. Items that cannot be returned

5. Return costs, exchanges, store credit and refunds

6. Faulty, damaged or wrong products

7. Contact

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Find your size

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Size	XS	S	M	L
Thumb	14	15	16	17
Index finger	11	11.5	12	12.5
Middle finger	11.5	12	12.5	13
Ring finger	11	11.5	12	12.5
Little finger	8	9	10	11

Size	Thumb	Index finger	Middle finger	Ring finger	Little finger
XS	16.7 mm	14.5 mm	14.5 mm	14.5 mm	13.2 mm
S	17.4 mm	14.5 mm	14.6 mm	14.5 mm	13.8 mm
M	17.5 mm	14.6 mm	14.6 mm	14.6 mm	14 mm
L	17.6 mm	15.6 mm	15.8 mm	15.6 mm	14.5 mm

Size	XS	S	M	L
Thumb	16.7	17.4	17.5	17.6
Index finger	14.5	14.5	14.6	15.6
Middle finger	14.5	14.6	14.6	15.8
Ring finger	14.5	14.5	14.6	15.6
Little finger	13.2	13.8	14	14.5

Size	Thumb	Index finger	Middle finger	Ring finger	Little finger
XS	14 mm	11 mm	11.6 mm	11 mm	8 mm
S	15 mm	11.6 mm	12 mm	11.6 mm	9 mm
M	16 mm	12 mm	13 mm	12 mm	10 mm
L	17 mm	13 mm	13.6 mm	13 mm	11 mm

Size	XS	S	M	L
Thumb	14	15	16	17
Index finger	11	11.6	12	13
Middle finger	11.6	12	13	13.6
Ring finger	11	11.6	12	13
Little finger	8	9	10	11

Size	XS	S	M	L
Thumb	17.5	17.8	18.2	18.5
Index finger	15.6	15.8	16.2	16.5
Middle finger	15.8	16.2	16.5	16.8
Ring finger	15.6	15.8	16.2	16.5
Little finger	13.4	13.7	14.2	15.6

Size	Thumb	Index finger	Middle finger	Ring finger	Little finger
XS	19.3 mm	17.2 mm	17.6 mm	17.2 mm	15.3 mm
S	19.5 mm	17.6 mm	17.8 mm	17.6 mm	15.7 mm
M	19.7 mm	17.8 mm	18.1 mm	17.8 mm	15.8 mm
L	20.5 mm	18.1 mm	18.3 mm	18.1 mm	17.2 mm

Size	XS	S	M	L
Thumb	19.3	19.5	19.7	20.5
Index finger	17.2	17.6	17.8	18.1
Middle finger	17.6	17.8	18.1	18.3
Ring finger	17.2	17.6	17.8	18.1
Little finger	15.3	15.7	15.8	17.2

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Refund policy

1. Time to change your mind (right of withdrawal)

2. Conditions for returns

3. Assessment and loss in value

4. Items that cannot be returned

5. Return costs, exchanges, store credit and refunds

6. Faulty, damaged or wrong products

7. Contact

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