Refund policy

Return and refund policy of L'Adele Limited
Last updated: 11 October 2026

At L'Adele, every set is handmade. We want you to be happy with your order. Below you can read how returns and exchanges work.

1. Time to change your mind

You have 14 days from the day you receive your order to change your mind. To start a return, email support@ladeleofficial.com within those 14 days and include your order number. We reply by email with the return address and the next steps. After that, please send the set back to us.

2. Conditions for returns

To qualify for a full refund, your return must meet the following conditions:

the product is unworn and unused and shows no signs of use, wear, alteration or adhesive residue;
the return is complete: in its original packaging, including all accessories supplied with it, such as the adhesive tabs, nail file, cuticle pusher and alcohol wipes;
the product is, for reasons of hygiene and resale, suitable for reassessment.

3. Assessment of returns

We check every return on receipt for signs of use and completeness. Because press-on nails are a hygiene product, we cannot take back nails that have been worn or used.

If a return is refused in whole or in part for this reason, you can choose to have the set sent back to you at your own expense. If you do not take up this option within 14 days of our assessment, the set will be destroyed.

4. Items that cannot be returned

Products that are made to your specifications (for example a custom design or specifications that differ from our standard range) cannot be returned, unless they are faulty or not what you ordered.

5. Return costs, exchanges and refunds

You pay for sending your return. We do not set a fixed amount; the cost depends on the carrier you choose.

Exchange for another size. Is the size not right? Email support@ladeleofficial.com within 14 days of receiving your set and tell us which size you need. You pay for the return, and we send the new set to you free of charge as soon as your unused set has reached us.

Refund. Approved refunds are paid back to your original payment method, at the latest within 14 days after we have received your return. Depending on your bank or payment provider, processing can take a few working days.

6. Faulty, damaged or wrong products

Have you received a faulty, damaged or wrong product? Email us as soon as possible, preferably within 3 days of delivery, at support@ladeleofficial.com, with your order number, a description of the problem and clear photos of the product and the packaging. We will then offer you a replacement, a suitable solution or a (partial) refund, and we will of course cover the shipping costs. Your statutory rights always remain fully in force.

7. Contact

L'Adele Limited
Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong
Business Registration Number: 79654315
Email: support@ladeleofficial.com

Nothing in this policy limits the rights you have as a consumer under applicable law.

Size	Thumb	Index finger	Middle finger	Ring finger	Little finger
XS	14 mm	10 mm	11 mm	10 mm	8 mm
S	15 mm	11 mm	12 mm	11 mm	9 mm
M	16 mm	12 mm	13 mm	12 mm	10 mm
L	17 mm	12.5 mm	13.5 mm	12.5 mm	11 mm

Size	XS	S	M	L
Thumb	14	15	16	17
Index finger	10	11	12	12.5
Middle finger	11	12	13	13.5
Ring finger	10	11	12	12.5
Little finger	8	9	10	11

Size	Thumb	Index finger	Middle finger	Ring finger	Little finger
XS	16 mm	13.7 mm	14 mm	13.7 mm	12 mm
S	16.2 mm	14 mm	14.3 mm	14 mm	12.4 mm
M	16.7 mm	14.3 mm	14.6 mm	14.3 mm	12.6 mm
L	17.2 mm	14.6 mm	15.1 mm	14.6 mm	13.7 mm

Size	XS	S	M	L
Thumb	16	16.2	16.7	17.2
Index finger	13.7	14	14.3	14.6
Middle finger	14	14.3	14.6	15.1
Ring finger	13.7	14	14.3	14.6
Little finger	12	12.4	12.6	13.7

Size	Thumb	Index finger	Middle finger	Ring finger	Little finger
XS	14 mm	11 mm	11.5 mm	11 mm	8 mm
S	15 mm	11.5 mm	12 mm	11.5 mm	9 mm
M	16 mm	12 mm	12.5 mm	12 mm	10 mm
L	17 mm	12.5 mm	13 mm	12.5 mm	11 mm

Refund policy

1. Time to change your mind

2. Conditions for returns

3. Assessment of returns

4. Items that cannot be returned

5. Return costs, exchanges and refunds

6. Faulty, damaged or wrong products

7. Contact

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Size	XS	S	M	L
Thumb	14	15	16	17
Index finger	11	11.5	12	12.5
Middle finger	11.5	12	12.5	13
Ring finger	11	11.5	12	12.5
Little finger	8	9	10	11

Size	Thumb	Index finger	Middle finger	Ring finger	Little finger
XS	16.7 mm	14.5 mm	14.5 mm	14.5 mm	13.2 mm
S	17.4 mm	14.5 mm	14.6 mm	14.5 mm	13.8 mm
M	17.5 mm	14.6 mm	14.6 mm	14.6 mm	14 mm
L	17.6 mm	15.6 mm	15.8 mm	15.6 mm	14.5 mm

Size	XS	S	M	L
Thumb	16.7	17.4	17.5	17.6
Index finger	14.5	14.5	14.6	15.6
Middle finger	14.5	14.6	14.6	15.8
Ring finger	14.5	14.5	14.6	15.6
Little finger	13.2	13.8	14	14.5

Size	Thumb	Index finger	Middle finger	Ring finger	Little finger
XS	14 mm	11 mm	11.6 mm	11 mm	8 mm
S	15 mm	11.6 mm	12 mm	11.6 mm	9 mm
M	16 mm	12 mm	13 mm	12 mm	10 mm
L	17 mm	13 mm	13.6 mm	13 mm	11 mm

Size	XS	S	M	L
Thumb	14	15	16	17
Index finger	11	11.6	12	13
Middle finger	11.6	12	13	13.6
Ring finger	11	11.6	12	13
Little finger	8	9	10	11

Size	XS	S	M	L
Thumb	17.5	17.8	18.2	18.5
Index finger	15.6	15.8	16.2	16.5
Middle finger	15.8	16.2	16.5	16.8
Ring finger	15.6	15.8	16.2	16.5
Little finger	13.4	13.7	14.2	15.6

Size	Thumb	Index finger	Middle finger	Ring finger	Little finger
XS	19.3 mm	17.2 mm	17.6 mm	17.2 mm	15.3 mm
S	19.5 mm	17.6 mm	17.8 mm	17.6 mm	15.7 mm
M	19.7 mm	17.8 mm	18.1 mm	17.8 mm	15.8 mm
L	20.5 mm	18.1 mm	18.3 mm	18.1 mm	17.2 mm

Size	XS	S	M	L
Thumb	19.3	19.5	19.7	20.5
Index finger	17.2	17.6	17.8	18.1
Middle finger	17.6	17.8	18.1	18.3
Ring finger	17.2	17.6	17.8	18.1
Little finger	15.3	15.7	15.8	17.2

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Refund policy

1. Time to change your mind

2. Conditions for returns

3. Assessment of returns

4. Items that cannot be returned

5. Return costs, exchanges and refunds

6. Faulty, damaged or wrong products

7. Contact

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