Refund policy
Return and refund policy — L'Adele Limited
Last updated: 14 August 2026
At L'Adele every set is made by hand. We want you to be happy with your order. Below you'll find how returns work.
1. Cooling-off period (right of withdrawal)
You have the statutory right to withdraw from your order within 14 days of receipt, without giving a reason. Register your return within this period at support@ladeleofficial.com, quoting your order number. After notifying us you have 14 days to send the product back to us.
2. Conditions for returns
To qualify for a full refund, a return must meet the following:
- the product is unworn and unused and shows no signs of use, wear, alteration or adhesive residue;
- the return is complete: in its original packaging, including all supplied accessories such as glue tabs, buffer, manicure stick and alcohol wipes;
- the product is, for reasons of hygiene and resale, suitable for reassessment.
3. Assessment and diminished value
Every return is checked by us on receipt for signs of use and completeness. You may examine the product as you would in a shop; if you go beyond that, we will deduct the resulting diminished value from the refund. Because press-on nails are a hygiene product, the diminished value for worn or used nails can amount to up to 100% of the product value.
If a return is (partially) refused for this reason, you may choose to have the product sent back to you at your own expense. If you do not make use of this option within 14 days of our assessment, the product will be destroyed.
4. Excluded from returns
Products personalised at your request or made to your specification (for example a custom design or non-standard specifications on request) are excluded by law from the right of withdrawal.
5. Return costs and refunds
The cost of returning the item is at your own expense. Approved refunds are processed via the original payment method, at the latest within 14 days after we have received the return. Depending on your bank or payment provider, processing may take a few working days.
6. Faulty, damaged or incorrect products
Have you received a faulty, damaged or incorrect product? Please contact us as soon as possible, preferably within 3 days of delivery, at support@ladeleofficial.com with your order number, a description of the problem and clear photographs of the product and packaging. We will then offer a replacement, a suitable solution or a (partial) refund. In that case the shipping costs are of course at our expense. Your statutory warranty rights always remain fully in force.
7. Contact
L'Adele Limited
Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong
Business Registration Number: 79654315
E-mail: support@ladeleofficial.com
Nothing in this policy limits the rights to which you are entitled as a consumer under applicable law.
