Shipping policy
Shipping Policy of L'Adele Limited
Last updated: October 8, 2026
Thank you for your order with L'Adele.
1. Order Processing
All products are carefully processed and prepared for shipment.
We aim to process orders as quickly as possible. Because our products are handmade and made to order, processing times may vary depending on demand, stock availability and production capacity.
2. Shipping Location
Orders are shipped from the Netherlands. We ship worldwide.
3. Delivery Times
Estimated delivery times:
The Netherlands, Belgium, Germany, France, Austria and the United Kingdom
Within 1 to 3 business days.
Italy, Spain and Ireland
Within 3 to 5 business days.
Other EU countries, Switzerland, the United States, Canada, Australia, Japan, the United Arab Emirates and Saudi Arabia
In about 7 business days.
All other countries
Within 7 to 14 days.
Delivery times are indicative and may vary due to external circumstances, public holidays, weather conditions, customs procedures or carrier delays.
4. Shipping Costs
Shipping costs are charged in your own currency:
- Euro countries: €4.95, free from €50
- United Kingdom: £3.95, free from £45
- United States: $5.95, free from $55
- Canada: C$7.95, free from C$80
- Australia: A$7.95, free from A$80
- Switzerland: CHF 4.90, free from CHF 50
- Denmark: 39 kr, free from 375 kr
- Sweden: 55 kr, free from 549 kr
- Poland: 19.90 zł, free from 219 zł
For all other countries, the exact shipping cost is shown at checkout before the order is completed.
5. Tracking
Once an order has shipped, you will receive tracking information by email, if available.
6. Taxes and Import Duties (DDP)
We ship worldwide DDP (Delivered Duty Paid): all import duties and taxes are arranged by us. You will never pay additional import duties or unexpected customs clearance fees upon delivery.
Applicable taxes are processed in accordance with current regulations and shown at checkout where applicable.
7. Customer Responsibility
The customer is responsible for entering correct name and address details.
L'Adele is not liable for delays, failed deliveries or additional costs arising from incorrect or incomplete address information.
8. Lost, Delayed or Stolen Packages
We will provide reasonable support with delivery issues.
Once an order has, according to tracking, been successfully delivered to the specified address, further responsibility lies with the recipient, unless otherwise required under applicable consumer law.
9. Contact
For questions about shipping: