Terms of service

Terms and Conditions of L'Adele Limited
Last updated: 15 August 2026

These Terms and Conditions apply to the use of the website www.ladeleofficial.com and to all orders, products and services of L'Adele Limited.

By using the website or placing an order, you agree to these terms.

1. Company information

L'Adele Limited
Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong
Business Registration Number: 79654315
E-mail: support@ladeleofficial.com

2. Product information

We make reasonable efforts to present products, images, colours and descriptions as accurately as possible. Small variations in colour, finish or detail may occur due to handcrafting, screen settings or production processes.

3. Right of withdrawal and made-to-order items

For standard products from our range, the statutory right of withdrawal of 14 days from receipt applies, as described in our Return Policy.

Only products personalised at your express request or made to your specification (for example a custom design or non-standard specifications on request) are excluded from the right of withdrawal. Once production of such made-to-order work has started, that order can no longer be changed or cancelled.

4. Prices and payments

All prices are shown during checkout.

L'Adele reserves the right to change prices, offers or product information at any time.

Payments are processed via the payment methods offered on the website.

5. Shipping and delivery

Shipping information, estimated delivery times and additional conditions are set out in our Shipping Policy.

Estimated delivery times are not guaranteed.

6. Returns and refunds

Returns and refunds are handled in accordance with our Return Policy.

7. Prohibited use

You may not use the website:

  • for unlawful purposes;
  • to cause damage to the website;
  • to commit fraud or abuse;
  • to infringe intellectual property rights.

8. Intellectual property

All content, designs, texts, images, trade names, branding and visual elements on the website are the property of L'Adele Limited or are used under licence.

Use, reproduction or distribution without permission is not allowed.

9. Liability

To the extent permitted by law, L'Adele is not liable for indirect, incidental or consequential damage arising from the use of products or services.

Nothing in these terms limits statutory consumer rights that may not be excluded under applicable law.

10. Governing law

These terms are governed by the laws of Hong Kong, unless mandatory consumer law in the consumer's country of residence requires otherwise.

11. Contact

For questions:

support@ladeleofficial.com