Frequently asked questions

Take our size check: within a minute you'll know which size and shape suit you. Prefer to measure yourself? On the same page you'll find the size chart with the width per finger in millimetres. Note: the sizes refer to the width of your nail; you choose the length with the shape. In doubt? Go for the Beginnerset Reflected: it contains every size from S to L, so you can find the perfect fit for each finger at home.

Every size from S to L, plus everything you need to get started straight away: alcohol wipes for prepping, a nail file, a cuticle pusher and special adhesive tabs for reuse. The ideal first introduction to press-ons.

Round and Oval Short are subtle and perfect for every day. Oval Long makes your fingers look longer and more elegant. Square Short looks modern and sharp. In terms of length, from short to long: Round is the shortest, then Oval Short, then Square Short, and Oval Long is the longest. Can't decide? Our shape test gives you personal advice in one minute.

Yes, with our virtual try-on you upload a photo of your hand and get a preview of a design on your nails. Think of it as a help when choosing a shade and style: the image is an approximation and can differ from the real set. For the right size and shape, measuring your nails with our size guide is still the most reliable.

Every set is built up and painted by hand, layer by layer. That means no two sets are exactly alike, which is precisely their charm. Do bear in mind that popular designs sometimes sell out: when they're gone, they're gone.

Because we make everything ourselves, more is often possible than you'd think. Email your wish to support@ladeleofficial.com before you order. Please note: custom work made especially at your request falls outside the right of withdrawal.

We photograph our sets as true to life as possible, but because of the handwork and your screen settings a colour or finish can differ slightly in real life. It also makes your set that little bit unique.

We ship worldwide from the Netherlands. To the United States your set usually arrives in about 7 business days. Shipping is free on orders of $55 or more; below that it's $5.95. Sales tax and import duties are calculated at checkout, so there's nothing extra to pay when your order arrives. As soon as your order is on its way, you'll receive tracking details by email.

Don't panic. You can exchange an unused set for the right size within 14 days. Return shipping is $5.95, and we ship your new set free of charge. Start your exchange in our returns portal: enter your order number and the email address you used for the order, then choose the size you do need. You'll see every step straight away. Tip for next time: take the size check first, or start with the Beginnerset Reflected, which includes all sizes.

You have 14 days after delivery to change your mind. Start your return in our returns portal; you'll see every step right away. Returns are accepted as long as the set is unworn and complete: original packaging, adhesive tabs, nail file, cuticle pusher and alcohol prep pads. We check every return for signs of use; for hygiene reasons we can't take back worn nails. Return shipping is $5.95. Choose store credit instead of a refund and you get 10% extra. Is your set defective, damaged or the wrong one? Email support@ladeleofficial.com and we'll cover the return. Read the full return policy.

Almost certainly: we ship worldwide. In the Netherlands, Belgium, Germany, France, Austria and the United Kingdom your set arrives within 1 to 3 working days; in Italy, Spain and Ireland within 3 to 5 working days; everywhere else within about 7 working days. And you never pay extra import charges: outside the EU we handle all import duties and taxes for you (DDP), so the price at checkout is the price. Nothing to pay on delivery.

Done in 10 minutes. The three most important steps: clean your nails and make them oil-free with the alcohol pad, choose the right size, and press each nail down firmly for 10 seconds, working from the centre outwards. You'll find the complete 9-step guide on How it works.

With the adhesive tabs supplied they stay on for 1 to 2 weeks, around 10 days on average, and the better your prep, the longer they last. Want to wear them even longer? Then you can use nail glue, but keep in mind that reusing them becomes harder.

We supply adhesive tabs as standard: they're kind to your own nails, give a good hold and make reuse possible. Nail glue sticks harder and longer, but makes removal and reuse considerably trickier. Our advice: start with tabs, and only reach for nail glue if you want to wear a set for more than two weeks in a row.

Air bubbles nearly always come from oil or moisture. Clean your nail thoroughly with the alcohol wipe, stick the adhesive tab down smoothly on your own nail first, and press the press-on firmly from the centre outwards.

Sebum and oil on your natural nail break down the bond of the adhesive tab. One alcohol wipe really does make days of difference in wear time: it's the single most important step of the whole process.

A quick rinse is fine, but avoid prolonged contact with water for the first 2 to 4 hours. The bond builds up during those hours; give your nails that time and you'll enjoy them for days longer.

When in doubt, always take the slightly larger size: you can easily file the sides down until the nail sits perfectly against your cuticle. Too small can't be fixed; too large can.

Yes, go right ahead. Just avoid prolonged contact with water in the first 2 to 4 hours after applying. Very long exposure to hot water (think sauna or a long bath) can shorten wear time a little.

Certainly. If you do a lot of wet housework, wear gloves: it extends wear time considerably and protects your own nails too.

No. Soft gel is light and flexible and after a few hours feels like your own nail. If a nail feels genuinely tight or pinching, the size is too small: go one size up.

No, and that's exactly the big advantage over the salon. There's no drill and no UV lamp involved, and with adhesive tabs and the right removal technique (warm water and the cuticle pusher) your own nail stays completely intact.

It nearly always comes down to the prep. Check these three: was your nail truly oil-free (alcohol pad)? Did you press the nail firmly for 10 seconds? And did you avoid water for the first 2 to 4 hours? Have a look at How it works; if it keeps happening, just email us and we'll think along with you.

You can, although it's a shame to cover the design. If you do use polish, only remove it with an acetone-free remover: acetone attacks the gloss layer of the nails.

Use them as normal; only a lot of oil directly on the nail edges can weaken the bond over time. Moisturise your hands generously, just don't deliberately rub oil underneath the nail edges.

Soak your nails in warm water for a few minutes, adding a drop of oil or soap if you like. Then gently ease them off from the side with the cuticle stick. Never pull off a dry nail: that's how you damage your own. The full step-by-step guide is on How it works.

With careful use you can wear a set several times. The secret: remove them gently, clean them, store them in their box and use fresh adhesive tabs every time you wear them.

Warm water and a soft cloth do most of the work. Stubborn bits rub away with a drop of oil. Never use sharp objects: they scratch the inside.

Clean and dry in the original box, out of direct sunlight. That keeps the colour and shine beautiful for the next wear.

Not yet. Every set comes with 150 adhesive tabs, more than enough to wear your set many times over. As soon as adhesive tabs can be ordered separately, you'll read it here.

High-grade soft gel that has been fully cured: light, flexible and with a salon-worthy finish. This is where we deliberately make no compromises: we work exclusively with the very best materials, and every set is made by hand by nail stylists with years of experience, whom we train continuously so they keep creating the most beautiful and unique designs. You can see and feel that difference. Questions about specific materials or ingredients? Email support@ladeleofficial.com.

Press-ons with adhesive tabs are a gentle choice: no strong fumes, no UV lamp and no liquid glue involved. If you have any doubts about your personal situation, do check with your doctor. Not suitable for young children (small parts).

A gel polish allergy usually develops through contact with uncured gel in wet systems. Our press-ons are fully cured and your skin doesn't come into contact with wet gel. With a known allergy, use the adhesive tabs (not liquid glue), test one nail first and consult your GP or dermatologist if in doubt.

You can pay securely with PayPal, Klarna, credit or debit card (Visa, Mastercard, American Express), Apple Pay, Google Pay and Shop Pay; in Belgium also with Bancontact. Which methods you see depends on your country; the current range is shown at checkout.

Enter your code in the discount code field in your cart or at checkout: the discount is applied straight away. Don't have a code yet? Sign up for our newsletter and get 10% off your first order.

Very simple: you log in with your email address and receive a one-time login code by email, no password needed. In your account you'll find your orders and details.

Email us at support@ladeleofficial.com or use the contact form. We reply as quickly as we can on working days, usually within 24 hours.